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Company & Corporate Information
Nexus Gaming Hub Ltd is the parent organisation and Head Office for the Nexus Networks group of companies and operational divisions.
Operating Hours: Monday–Friday, 09:00–17:30 UK Time (BST/GMT as applicable). The telephone line is staffed only during these hours. Tickets and enquiries submitted outside these hours are reviewed promptly on the next working day.
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⏰ Operating Hours Only
Telephone & Operational Hours
The Nexus Networks telephone line 01539 332873 is staffed and operational ONLY during official business hours. Outside these hours, the out-of-hours service has been discontinued.
Current Service Status:
- Monday–Friday, 09:00–17:30 UK Time: ✅ Telephone line FULLY OPERATIONAL — calls are answered, routed, and transferred appropriately
- After 17:30 on weekdays: ⛔ OUT-OF-HOURS SERVICE CLOSED — calls routed to AI receptionist only, no staff notified
- Weekends & Bank Holidays: ⛔ SERVICE CLOSED — calls routed to AI receptionist only
Third-Party AI Receptionist (Emma):
- Operates automatically when the line is not staffed
- Cannot transfer calls to any Nexus Networks personnel
- Cannot take messages that will be reviewed or returned
- Does not notify any staff member of out-of-hours calls
- All calls may be recorded for quality, compliance, and investigative purposes
⚠️ For urgent matters outside operating hours: Please use the Support Ticket system or our Discord servers. These channels are monitored and your enquiry will be reviewed as a priority on the next working day. The telephone line outside operating hours cannot assist you.
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🚨 Legal Warning
HMRC & DWP Impersonation Notice
Important legal notice regarding government official impersonation:
Nexus Networks Group:
- Does NOT have any business relationship with HMRC
- Does NOT have any business relationship with the DWP
- Does NOT operate any businesses overseas
- Under NO circumstances should the DWP contact Nexus Networks Group — there is no entitlement, authorisation, or basis for such contact
It is a criminal offence to impersonate:
- An HMRC officer or representative
- A DWP officer or designated public authority officer
- Any person pretending to hold government investigative powers
Relevant Legislation & Penalties:
HMRC Impersonation: Under
Section 30 of the Police Reform Act 2005 and related provisions.
DWP / Public Authority Officers: Impersonation carries summary conviction penalties including
up to 51 weeks imprisonment in England and Wales.
Fraud Act 2006: Impersonating a government official to commit fraud may be prosecuted under the
Fraud Act 2006, carrying sentences of
up to 10 years imprisonment for serious fraud.
⚠️ If you are caught pretending to be any of these entities or officers, we WILL contact the police and we WILL provide all recordings, logs, and evidence in our possession to law enforcement authorities.
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How The Ticket System Works
Our Support Ticket system is the primary and most reliable method of contacting Nexus Networks for structured support, formal enquiries, and tracked case management — especially outside operating hours.
Process Overview:
- Click "🎫 Open a Support Ticket" — the form opens in a secure, private lightbox
- Complete all required fields with accurate and detailed information
- Select the relevant department and appropriate priority level
- Your ticket is sent instantly and securely to our private Discord server
- A unique Ticket Reference Number is auto-generated and displayed to you
- The correct department is notified automatically based on your selection
- Our team reviews and responds via your chosen contact method
- All correspondence is tracked and documented for accountability
Submission Limit: To prevent system abuse and ensure fair processing for all users, each person may submit ONE ticket every 24 hours. Duplicate tickets from the same individual will be deprioritised or merged.
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Response Times & Departments
Discord Ticket Response Target: Tickets submitted via this system are typically acknowledged within approximately 10 minutes during operating hours (Mon–Fri, 09:00–17:30 UK Time). This is our fastest response channel.
Priority-based ongoing response times:
- 🔴 Urgent: Acknowledged within 4 hours during operating hours
- 🟠 High: Acknowledged within 24 hours
- 🟡 Normal: Acknowledged within 48 hours
- 🟢 Low: Reviewed within 5 working days
Available Departments:
- General / Headquarters Operations
- Nexus Gaming Hub — Gaming Communities & Simulation
- Nexus Ambulance Group — Medical Services & Event Cover
- Nexus Retail Group — Consumer & B2B Sales
- Nexus Entertainment Division — Broadcasting & Production
- Nexus Emerald Modding — Assets & Vehicle Design
- Nexus Elite Supply Co. — Merchandise & Uniforms
- Legal & Compliance
- HR & Recruitment
- Finance & Accounts
🚨 EMERGENCY DISCLAIMER: This system is NOT for emergencies. Nexus Networks cannot dispatch emergency services, ambulances, or medical assistance. If life is at risk, dial 999 immediately.
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Case Management Unit
The Nexus Networks Case Management Unit is responsible for the professional handling, tracking, documentation, and secure storage of all formal communications and enquiries received by the organisation.
Our Case Management System provides:
- Full auditability — every communication is logged and timestamped
- Secure data handling in accordance with UK GDPR requirements
- Structured workflows ensuring enquiries reach the correct department
- Accountability — all cases are assigned and tracked to resolution
- Confidentiality — sensitive information is handled by authorised staff only
- Evidence preservation where required for compliance or legal purposes
Access Official Case Management
No alternative public communication systems are provided or endorsed outside of the official Case Management operations, Discord servers, and Support Ticket system listed on this page.
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Communications Policy & Conduct
Nexus Networks operates a strict zero-tolerance policy toward unacceptable conduct in all communications with our staff, volunteers, directors, and authorised representatives.
Unacceptable conduct includes but is not limited to:
- Harassment, intimidation, or threatening behaviour of any kind
- Abusive, offensive, discriminatory, or malicious language
- Disruptive communications intended to impede operations
- Dishonest, misleading, or fraudulent representations
- Impersonation of HMRC officers, DWP officers, or any government officials
- Unlawful conduct or communications that violate UK legislation
- Spamming, flooding, or repeated submission of duplicate enquiries
Nexus Networks reserves the right to:
- Refuse service and restrict communications where policies are violated
- Preserve all evidence of unacceptable conduct
- Notify law enforcement where conduct is unlawful or threatening
- Block individuals or entities from our platforms and services
- Pursue appropriate remedies through available channels where warranted
⚠️ All telephone calls are recorded. All communications may be logged, documented, and securely stored for compliance, safeguarding, quality assurance, and investigative purposes. This includes evidence for potential police involvement in cases of impersonation or other criminal offences.
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Subsidiary Organisations & Structure
Nexus Gaming Hub Ltd operates as the parent organisation overseeing a diverse portfolio of subsidiary companies, operational divisions, and specialist departments across multiple sectors within the United Kingdom.
Our Group Structure includes:
- Nexus Gaming Hub Ltd — Gaming communities, simulation platforms, multiplayer infrastructure, and Roblox operations
- Nexus Ambulance Group Ltd — Medical services, event medical cover, and related operations
- Nexus Retail Group — Consumer sales, B2B supply, and retail operations
- Nexus Entertainment Division — Broadcasting, content production, and entertainment services
- Nexus Emerald Modding — Asset creation, vehicle design, and modification development
- Nexus Elite Supply Co. — Merchandise, uniforms, specialist equipment, and supply chain
Central Corporate Functions:
- Legal & Compliance Department
- HR & Recruitment Division
- Finance & Accounts Department
- Executive Management & Strategic Development
- General Headquarters & Administrative Operations
Important Note: Nexus Gaming Hub Ltd acts as the parent organisation and Head Office. We do not exercise direct operational control over day-to-day subsidiary activities and cannot, for example, dispatch ambulances or override operational decisions made by subsidiary management teams.
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Data Protection & Privacy
Nexus Networks is committed to protecting your personal data and respecting your privacy rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you submit an enquiry or ticket:
- Personal data you provide is processed only for the purpose of handling your enquiry
- Access is restricted to authorised staff only within the relevant department
- Data is stored securely within our case management systems
- We do not sell, rent, or share your personal data with third parties for marketing
- Records are retained for appropriate periods based on legal and operational requirements
- Call recordings are stored securely for compliance and investigative purposes
Your Rights Under UK GDPR:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten") where applicable
- Right to restrict processing in certain circumstances
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with the ICO
To exercise any of your data protection rights, or to request a copy of our full Data Protection Policy, please submit a formal enquiry via the Contact Customer Services form selecting "Data Protection & Privacy (UK GDPR)" as the enquiry type.